Questions? Good. Here Are the Answers.

Instant Print & Promo (IPP) is a full-service print shop in Chatham, Ontario, serving Chatham-Kent and Southwestern Ontario since 1978. We handle digital printing, wide-format signage, promotional products, branded apparel, graphic design, and mailing services — all under one roof.

111 Richmond Street, Chatham, Ontario, N7M 1P1. We've been at this address since 1983. Free parking out front, walk-ins welcome.

Monday–Friday, 8:00 AM – 5:00 PM. Closed Saturdays, Sundays, and statutory holidays.

Since 1978 — nearly 50 years. Locally owned and operated the whole time.

Most of our customers are in Chatham-Kent — Chatham, Wallaceburg, Tilbury, Blenheim, Ridgetown, Dresden, Thamesville, Wheatley — but we serve clients across all of Southwestern Ontario.

That's fine. Tell us what you're trying to do — open a new location, advertise an event, kit out your team — and we'll recommend what's actually going to work. No pressure, no upsell, no jargon.

If your organization requires PO numbers on invoices, just send it to us after you approve the estimate and we'll add it to your order before invoicing.

Absolutely. Just let us know what you need. We keep records of past jobs and can use your existing artwork to get things moving quickly — no need to start from scratch.

Four ways. Call us at 519-352-6813, email us at info@instantprintandpromo.ca, send a message through our quote request form, or walk into the shop. Tell us what you need, how many, and by when. We'll come back with a real quote and real timing.

Our shop minimum is $75 per order. Most jobs are above that anyway — a small business card or sign run usually clears it. We're set up for business customers more than one-off walk-ins, so if your project is small, we'll let you know up front whether we're the right fit.

We accept Interac e-Transfer, direct deposit, credit card (in person or online), debit, cheque, and cash. For established business customers we can set up an account with terms.

For established business customers, yes. Ask us about setting up an account.

Most digital print jobs (business cards, brochures, flyers) are ready in 2–3 business days. Wide-format signs are usually 3–5 business days. Apparel is typically 10–12 business days. Promo products vary based on the supplier — usually 10–15 business days. Larger projects often take longer — we'll give you a real timeline when we quote. Rush options are available on many jobs.

If we can, we absolutely will! And usually we can, depending on the job and the workload that day. Call us at 519-352-6813 with your deadline and we'll tell you straight up if we can make it.

Yes! Many customers stop by our convenient location to pick up their job, but we're more than happy to deliver or ship it to you. If you need delivery within Chatham-Kent or shipping anywhere in Ontario, we can arrange it — just ask.

We email you when your order is ready for pickup or has been shipped.

Honestly? Sometimes — for the print run itself. We're not trying to be the cheapest shop in the country. What we are is the one that can flag a typo before it prints 500 times, picks up the phone when something's off, and gets your job to you when you actually need it. Our repeat customers stay because the total cost — time, hassle, do-overs, and missed deadlines — ends up lower with us than with the cheapest online option.

Often yes — and we'll tell you straight up if we can't. Same-day jobs happen here regularly. Call us at 519-352-6813 and we'll give you a real answer on timing.

We don't put a hard limit on revisions for minor changes. For more significant design changes, additional design time may be billed. We'll always let you know up front if that's the case.

No — not without written authorization from the rights holder. This applies to sports team logos, brand logos, characters, and any other protected material. If you own the rights or have written permission to use the artwork, we can proceed. This policy protects both you and us.

Send us what you have and we'll take a look. We can often fix or trace a low-res logo into a clean vector file. For best results, a high-resolution original (300 DPI or higher, or a vector file like .ai or .eps) always works best — but don't let that stop you from reaching out.

Yes, as long as you have the rights to the file. Just send it over. If it needs minor adjustments — updated contact info, a new logo, resizing — we can handle that too.

Yes. If something needs to be adjusted — updated contact info, a different layout, wording changes — just let us know and we'll revise the proof. We want you to be happy with it before we print.

Yes. Send us what you've got — a Word doc, a phone photo, a sketch, or just your logo. We'll tell you what we need, fix what we can, or design it from scratch.

A high-resolution PDF with fonts embedded and at least 1/8" bleed is ideal. We accept PDF, AI, INDD, PSD, EPS, SVG, JPG, PNG, TIFF, HEIC, TXT, Word, Excel, CSV, PowerPoint, ZIP. If you're not sure, send what you've got and we'll work it out.

Bleed is the bit of background colour or image that extends past the edge of your final print (usually 1/8 of an inch on each side). It's there so when we trim the page, you don't end up with thin white slivers along the edge. If your design has any colour or image touching the edge of the page, you need bleed. We'll flag it if your file is missing it.

Yes. We offer everything from simple file fixes to full custom design. Tell us what you need and we'll quote the design work alongside the print.

Yes — we send a digital proof on most jobs so you can check spelling, layout, and colour before we run anything.

Use our file upload page for up to 10 files totalling 250 MB, or attach one file up to 250 MB to a quote request. For larger files we can share a Dropbox or WeTransfer link.

Yes. We offer die-cut stickers — cut to any custom shape, including your logo outline. Just send us your artwork and we'll take it from there.

Yes — both traditional rubber stamps and self-inking or pre-inked stamps. We'll design the stamp artwork and send you a proof before ordering. Great for return address stamps, "RECEIVED" stamps, and custom business stamps.

Yes. We carry laser cheques, handwritten cheques, and deposit slips compatible with most accounting software. Standard turnaround is approximately 6–8 business days.

Business cards, letterhead, brochures, flyers, postcards, notecards, posters, programs, booklets, NCR forms (invoices, work orders, receipts), labels and stickers (cut-to-shape or on sheets), notepads, graph pads, presentation folders, envelopes, tickets (draw and event), business cheques and deposit slips, and custom rubber or self-inking stamps. If you don't see what you need on this list, just ask — we handle a lot of specialty items too.

Yes. We handle the full mailing process — printing, addressing each piece (we can even personalize each one with a different name, address, or message — this is called "variable data printing"), sorting, and drop-off at Canada Post. Postcards, newsletters, appeal letters, direct mail campaigns — we take care of all of it.

Yes — wide-format printing and signage is one of our core services. Popular items include vinyl banners (standard and mesh), retractable banners with stand, yard signs and lawn signs (coroplast, 18"×24" standard), aluminum composite material (ACM) building signs, A-frame signs, magnetic vehicle signs, vehicle decals and lettering, and vinyl lettering for walls, windows, and vehicles. If you need something you don't see here, just ask.

We can print most signs up to 48" × 96" in one piece. For larger signs, we can produce them in multiple panels that align seamlessly. Banners can be up to 48" wide by any length — and for oversized banners we have options for wider material as well. Just ask and we'll tell you what's possible.

Standard yard signs are 18" × 24" — the same size as election signs. We can also do larger formats like 24" × 36". Signs are printed in full colour on coroplast (corrugated plastic) and include H-wire stakes (not pre-mounted) if required.

Yes — standard lawn signs are printed on both sides so they're readable from either direction. Single-sided is also available if that's what you need — just ask.

A standard vinyl banner is a flat printed banner typically hung on a wall, fence, or between posts — great for outdoor events, storefronts, and trade shows. A retractable (roll-up) banner comes with a portable stand that it rolls into, making it easy to set up, take down, and transport. Retractables are popular for events, trade shows, and presentations.

No — we print and produce the sign or decal, but we don't offer installation services. That said, most vinyl decals and simple signs are straightforward to apply yourself, and we're happy to give you tips on how to do it.

ACM stands for Aluminum Composite Material: two thin sheets of aluminum bonded to a solid plastic core. It's rigid, lightweight, and weatherproof, and it won't rust, rot, or warp, so it's a great choice for long-lasting outdoor signs such as storefront and building signs, property and parking signs, and wall- or post-mounted signs. You may also hear it called by brand names like Dibond.

Yes — T-shirts, hoodies, polos, hats, and more. For smaller quantities, we use Direct-to-Film (DTF) heat press transfers in-house, which gives you vibrant full-colour results with a 6-piece minimum. For larger runs, we coordinate screen printing and embroidery through trusted suppliers. Embroidery minimum is 6 pieces. Tell us what you need and we'll recommend the best method for your quantity and budget.

Yes. We've curated a selection of pens, mugs, drinkware, totes, journals, tumblers, and other useful branded items that we know are reliable and print well. We can also source more from major promo suppliers if you have something specific in mind. Browse the full catalogue at www.ippromo.ca.

We stand behind our work. If there's a problem with your order — whether it's our error or something unexpected — contact us and we'll make it right. For most jobs, that means a free reprint. We'd rather fix it than have you walk away unhappy.

Two reasons. First, when something goes wrong with an online order, you're on hold or emailing a stranger. With us, you call Todd, Wendy, or Dave. Second, we catch problems before they cost you — bad files, wrong sizes, colour mismatches. Online printers print what you send. We print what's going to work.

Usually Todd, Wendy, or Dave (the owner). Real people who know your file, your brand, and your deadline.

Always. Send us your project and let's see if we're a fit.