You're Not Here to Read Our Story. You're Here to See If You Can Trust Us.
Fair enough. Picking a print supplier is one of those decisions that doesn't seem big until something goes wrong — the brochures show up the day after the trade show, the business cards are crooked, the file gets printed with the typo nobody caught.
Here's what makes us a safe pick: we've been doing this since 1978, we live here, we'll talk to you like a human, and we'd rather lose a job than over-promise on it.
Print Shouldn't Be a Hassle.
You shouldn't have to chase a vendor, decode a quote, or hope the order is ready on time. You shouldn't have to be a print expert to get good work. And you definitely shouldn't have to settle for “close enough” because the deadline got tight.
You should be able to send one email, talk to one person, and get exactly what you asked for — when you asked for it.
That's what we do.
Built in Chatham-Kent. Still in Chatham-Kent.
Instant Print & Promo started in Chatham in 1978. We moved to our current shop at 111 Richmond Street in 1983, and we've been here ever since — serving customers across Chatham-Kent and Southwestern Ontario.
We've watched our industry change a few times — from offset to digital, from “send us a hard copy” to PDFs, from local print buyers to people Googling for the cheapest online option. Through all of it, one thing's stayed the same: businesses and organizations of every size still need someone local they can trust to make them look professional.
That's what we do. Quietly, every day, for nearly half a century.
Real People. Real Names. Real Local.
When you call Instant Print & Promo, you talk to a person — usually Todd, Wendy, or Dave. Behind the scenes, our amazing team (Brent, Warren, Barb, and the rest) build the work. Everyone on staff has been doing this long enough to know what good looks like.
Dave Dawson
Owner
Brent Phillips
Production
Todd Steinman
Customer Service
Warren Fisher
Design & Production
Barb Dawson
Bookkeeping
Wendy Hawley
Customer Service & Graphic Design
Four Things We Care About
Convenient
We're here to make your life easier, not harder. One vendor for printing, signs, promo, and apparel. One person you can call. No bouncing between three suppliers to get a single project done.
Fast
We respect your time and your deadline. We move quickly on quotes, files, and production, and we'll tell you straight up if a deadline isn't realistic — before you commit, not after. Rush jobs are something we do well. Ask us if we can make yours happen.
Helpful
We help catch the small stuff. We check files before they print, flag the things that might not work, and make recommendations when we see a better way. You don't have to be a print expert. We always recommend you proof your own files too, but we'll speak up if we see something.
Integrity
We do what we say we'll do. When we promise Friday, you get it Friday. When we quote a price, that's the price. Reliable, every time, since 1978.
Our Guarantee
Right. On Time. No Hassle.
We stand behind every job. One shop, one contact, start to finish.
Right
If it's not right, we make it right — no questions, no finger-pointing.
On Time
We work to beat your deadline, and you're never left guessing. If anything threatens your date, you hear it first.
No Hassle
One shop, one contact. The price we quote is the price you pay — no surprises.
One Shop. The Equipment to Do It All.
We run a full digital print operation and a wide-format/sign shop in house, and we coordinate branded apparel and promotional products through trusted suppliers. That means we can handle a 500-piece business card order, a 2,000-piece brochure mailing, 50 yard signs, a trade show display, and a stack of embroidered polos — all under one quote, one phone call, one point of contact.
A Few Examples of What We Do:
- Digital printing — business cards, brochures, flyers, posters, booklets, carbonless forms (NCR), letterhead, presentation folders, stamps
- Wide-format and signage — banners, yard signs, A-frame signs, retractable banners, vehicle decals, aluminum composite material (ACM) building signs, vinyl lettering
- Stickers, labels and decals — die-cut vinyl stickers and decals, labels on rolls
- Promotional products — pens, mugs, totes, tumblers and more, sourced from our trusted suppliers
- Branded apparel — t-shirts, hoodies, polos, hats and more, sourced and decorated through trusted partners
- Graphic design — file fixes, simple design, full custom design
- Finishing — cutting, folding, scoring, binding, laminating
- Mailing services — variable data, addressing, mail prep
Local, Loyal, Long-Term Customers.
Most of our work comes from Chatham-Kent — Chatham, Wallaceburg, Tilbury, Blenheim, Ridgetown, Dresden, Thamesville, Wheatley — but we serve clients across Southwestern Ontario.
We print for seed companies, electrical and HVAC contractors, schools, churches, farms, insurance companies, law firms, non-profits, event organizers, retailers, manufacturers, and municipalities. If you run a small or medium business in this region, we've probably already printed for someone like you.
“When I first started using the services my business was just me, and with the help of the IPAP team and the quality of my marketing materials, I have grown so much in the last four years. I wouldn't trust any other team with my business.”
— Nathalie Sint, Tutor Labs Canada
How Most Orders Work
- 1
You send us your project — email, phone, or walk in. Tell us what you need and when.
- 2
We send back a real quote with real timing. No guessing.
- 3
You approve, we produce. We flag file issues we spot before they cost you.
- 4
You pick up at the shop (or we arrange shipping/delivery if needed).